Privacy Policy

Introduction

Welcome to https://mercedes-collision-repair-network.dentrepair-talk.com (the “Website” or “we/us/our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
General Data Protection Regulation (GDPR) of the European Union
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Sales Practice Act (UCPA)
Connecticut Consumer Data Protection Act (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Protection of Personal Information Act (POPIA) of South Africa

Scope

This Privacy Policy covers all aspects of our Website, including but not limited to:

Our online applications and services accessed through the Website.
Any interactions you have with us on our websites, such as form submissions or comments.
Communications initiated by us, including emails, phone calls, and text messages (SMS).
Links to third-party platforms or services embedded within our Website, which have their own privacy policies that govern your data use while on those sites.

Processing Activities

This policy outlines our practices regarding:

Account Users: Individuals who create accounts on our platform and access our services as authorized users.
Website Visitors: Those who browse our Website but do not create an account or interact with our services.
Communication: Anyone who chooses to receive promotional materials, newsletters, updates, or other communications from us.

Personal Data Collection

We collect several types of personal data, including:

Account Information: Your name, contact details (email and phone number), and account login credentials.
Payment Information: Credit card numbers, payment history, and billing addresses used for transactions on our platform.
Financial Information: Bank account details and other financial records required for processing payments.
Purchase Information: Details of products or services you have purchased from us, including order history and transaction IDs.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers used to recognize your device.
Location Data: GPS coordinates or address information when you access our Website or use our location-based services.
Feedback and Reviews: Comments, ratings, and reviews you submit on our platform.
Social Media Information: Details from social media platforms (if linked to your account) such as profile pictures and public posts.
Product Interest: Information about products or services that interest you based on browsing behavior or interactions with our marketing materials.

We collect this data through various means:

User input forms and registration processes.
Automated tracking technologies like cookies, web beacons, and pixel tags.
Third-party sources who partner with us to provide services (e.g., payment processors, analytics providers).

Cookies

We use cookies to enhance your experience on our Website:

Strictly Necessary Cookies: Essential for the basic functions of our platform, such as keeping you logged in.
Preference Cookies: Remember your preferences and settings for a personalized experience.
Analytics Cookies: Track user interactions and aggregate data to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data as necessary for the following purposes:

Providing and improving our services.
Complying with legal requirements.
Resolving disputes or troubleshooting issues.
Conducting market research to enhance user experience.

Once these purposes have been fulfilled, we securely delete or anonymize your personal data in accordance with applicable laws.

Security Measures

We implement robust security measures to protect your personal data:

Encryption: Encrypt communication between your device and our servers.
Third-Party Processing: Engage secure third-party service providers to handle sensitive operations, ensuring they comply with our privacy standards.
Regular Audits: Conduct periodic security audits and updates to identify and mitigate potential vulnerabilities.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal data from minors. If you believe we have collected information from a child, please contact us, and we will take steps to delete that information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and rectification of your data.
Erasure or deletion of your data.
Restriction or object to the processing of your data.
Data portability (requesting a copy of your data in a portable format).
Object to or withdraw consent for specific uses of your data.
Non-discrimination for exercising your privacy rights.

To exercise these rights, please contact our Privacy Team using the details provided below. We will respond to your request as soon as possible, adhering to applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified on our Website and/or via email to registered users.

Contact Information

For any questions related to privacy, data security, or this policy, please contact us:

Email: [email protected]
Address: [Privacy Team Contact Address]

We appreciate your trust in our privacy practices and are committed to protecting your personal information.